Microsoft Teams Integration
Time Frame
6 months
Introduction
I played a pivotal role in the seamless integration of Livongo into the Microsoft Teams 3rd party platform. Collaborating closely with a Livongo designer and researcher, I served as the UX consultant for this project, ensuring that user experience was at the forefront of our efforts.
Together, we ensured that Livongo's design adhered to Microsoft Teams user experience guidelines, guaranteeing a cohesive and intuitive experience for users. Through our combined expertise and dedication, we successfully facilitated the integration process, ensuring a user-friendly and efficient experience for all stakeholders involved.
Tools Used
D
Project + Overview
Onboarding Made Simple
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I orchestrated a streamlined and intuitive onboarding process, meticulously crafted to minimize drop-offs.
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By implementing clear, user-friendly steps and interfaces, we aimed to guide users seamlessly through the initial setup, reducing friction points and enhancing engagement.
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Through careful attention to detail and user feedback, we optimized the onboarding journey to ensure a smooth transition for users, ultimately contributing to a decrease in drop-off rates.
Transforming Data into Actionable Insights
We prioritized key Livongo platform features: blood metrics, exercise plans, heart rate/hydration logs, diet tips, food logs, and direct access to health experts for seamless health management.
Users gain detailed insights into their blood sugar levels, with the ability to analyze trends and logs thoroughly.
Empowering Your Health Goals with Personalized Coaching
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Personalized 1:1 coaching for tailored support in achieving health goals
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Easy scheduling of coaching sessions for user convenience
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Access to health classes for comprehensive education and guidance
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Direct chat feature enables seamless communication with dedicated coaches
Design Process
Understand
Conducted a thorough competitive analysis to gauge Livongo's position in the healthcaress sector and pinpoint opportunities for differentiation.
Explore
Evaluated Livongo's business model and conducted user research to uncover alignment with customer segments, revealing key insights into user needs and opportunities for improvement.
Define
Concurrently, an assessment of the existing online platform user journey was performed, revealing pain points and opportunities for improvement. This aimed to ensure a smoother and more intuitive experience for users.
Materialize
Furthermore, heuristic evaluations were conducted on the prototype to evaluate usability and user experience, offering valuable insights into strengths and weaknesses. These findings informed the direction of the redesign strategy.
Competitor Analysis
We extensively analyzed competitors in both document management and legal sectors, with a specific focus on the Teams app store and the broader market landscape. This examination aimed to identify opportunities for enhancing the Livongo user experience within the Teams platform.
Brainstorming Goals
UX Tools
Throughout brainstorming sessions, we leveraged a range of UX tools to fine-tune Livongo's presence and functionality within the Teams environment.
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Value Proposition Analysis: Assessed Livongo's distinctive value proposition within the Teams platform, pinpointing core strengths and areas primed for enhancement.
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Customer Profile Development: Crafted comprehensive customer profiles to gain deeper insights into the needs, preferences, and challenges of Livongo's target users within the Teams ecosystem.
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Review Business model: Conducted a comprehensive review of the business model to uncover strategic opportunities within the dynamic landscape of the healthcare industry.
Empowering Innovation Through User-Centric Discovery.
This research examined user desirability of integrating CCM with Teams, focusing on broader tech needs. Marrying two key products requires close scrutiny to determine the most valuable, convenient, seamless, and secure ways of managing chronic conditions on a popular tech platform.
Refining Experiences Through Rigorous Evaluation
Prior to commencing development, we meticulously analyzed the prototypes designed by the project's lead designer through a comprehensive UX evaluation process. This evaluation aimed to scrutinize the designs from various perspectives, ensuring they align with user needs, usability standards, and project goals. By thoroughly assessing the prototypes before moving forward, we aimed to identify any potential issues, refine the user experience, and lay a solid foundation for the development phase.
Next Steps
The subsequent phase involved collaborating with the development team to kickstart the development phase, lasting six months. Throughout this period, the development team diligently translated design concepts into functional software, performing coding, testing, and iterative refinement to realize the product. This collaborative effort between design and development teams was pivotal in ensuring effective implementation of the envisioned product, staying true to the design objectives.
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